Do I need an account to place my order?
Yes, you need to have an account on our website if you want to place an order.

How do I place an order? 

  • Select an item you would like to purchase, and then click the Buy Now button from either the quick view or product detail page.
  • You can then choose to continue shopping or go directly to Checkout.
  • Once you are finished shopping, click on Shopping Cart at the top right corner of page, and follow the Checkout steps.
  • You will receive an email confirming your order that includes your order number. If you need assistance on chat, please initiate a live chat.

How do I contact if I have a query?

  1. Customer Support Hotline: We have a customer support hotline that you can call to speak with a representative regarding any queries or concerns. Call us at 040 48491111, WhatsApp number: 7997554444
  2. Email Support: You can also email the company with your queries. Look for our company's customer support email address on our website.
  3. Physical Store: You can visit one of our retail stores physically in the specified locations and speak with a representative in person.

When contacting the company, be sure to have any relevant information ready, such as your account details or the model of your mobile phone, to expedite the process.

How long will it take to get my package?

We strive for a two hour delivery wherever possible. If that is not possible, at the most, we ensure that the package is delivered within three days.


What shipping methods are available?
We offer two shipping options! Get your order in just 2 hours in select areas with our super-fast delivery. Otherwise, standard delivery takes up to 3 business days.

How can I track my order?
You can track your order by logging in to your B New account and checking its status.