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FAQ

About Bnew Mobiles

Yes. Bnew Mobiles is a registered private limited Indian company – BNew Mobiles is India’s fastest growing multibrand retail chain for mobiles, accessories, TV’s, laptops, and electronic gadgets with 100+ stores across Andhra Pradesh and Telangana. Visit our nearest store to experience the latest mobiles and electronic gadgets at unbelievable prices.
YES, Bnew Mobiles is associated with few of most trusted delivery partners in India to provide quick and safe delivery.
AWB number will be provided with a sms through which you can track your order.
You can place an order through our website which has many hassle free payment options for your convenience. You can also place an order via WhatsApp (+91 7337090909) & can also email us at orders@bnewmobiles.com.
You can get in touch with our helpline number i.e. 040-48491111 You can also email us at care@bnewmobiles.com
YES, account is important to keep a track of the orders placed by you.

Shopping

Please refer to our How To Shop page which walks you through the shopping process.
During the payment process you will be given a confirmation that your credit card has been successfully processed. You will also be given an order confirmation number through an email from Bnewmobiles.
You can view your order status at any time once you have placed your order, through My Orders options after logging in to your Bnewmobiles account on Bnewmobiles website. We try and dispatch all the orders from our warehouse within two working days and then you can track your order from Track your order option on the homepage of www.bnewmobiles.com
We do not store credit card information on our website. Your credit card information is safe with our payment solution providers - Razor pay.
We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. If you place an order for an item which is not in stock, we will inform you through an email and credit your credit card within three business days of purchase. We will not retain your request for an out of stock product in a back order system. In the future, we hope to be able to notify you when an out of stock item becomes available which would allow you to place a new order for this product.
You do not have to create an account on bnewmobiles.com when you place an order, and can simply proceed as a Guest Shopper. However, there are several benefits to creating an account. Please refer to the My Account page for more details.

Shipping

All of Bnewmobiles orders are shipped within India from our warehouse in Hyderabad, India to your provided shipping address. Due to the nature of interstate shipping, you may have to pay additional duties and taxes which are levied once a shipment reaches your state. The majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent duty charges will be levied. In the case where additional duties or taxes are assessed, customer will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with our shipping partners to clear your goods for you and deliver them to your doorstep. If you are presented with an invoice/receipt from our shipping partner for any duties and taxes, you will have to pay them directly at the time of delivery.
We make every effort to process your order as quickly as possible. We usually require 7 working days to dispatch your order. However if the quantities ordered are more than 5 pieces per product per brand, or in case the item ordered is under production it may take longer to process the order. In such cases we keep you posted through email.
We don’t do any international shipping.
No. At this point we are unable to offer overnight or expedited delivery service.
All Bnewmobiles orders are shipped door to door, via our own stores or courier partners.
No. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 4 working days of your purchase and fully refund your money for the out of stock item.
Yes. Because we do not process backorders, whatever is in stock will be shipped together.
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.
No. Since we offer door to door deliveries through our shipping partners therefore you must include full address details including a street address for the shipping address.
Anything below INR 5000 is Rupees 150/- and more, if applicable and above INR 5000, there is no shipping charges.
You can track your order on our Order Tracking page. If you do not have a tracking number or delivery confirmation number, please contact us. If you are not sure whether or not your order has shipped yet, you can check the status of your recent orders in My Account address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our possession. Please contact us care@bnewmobiles.com with your requested change and we will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to the shipping company then we are unable to make any shipping address changes. Please note that we will not be able to change the address of an order placed for India delivery.
In case of the shipping company will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. If you have not received the package, you can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call the shipping company at their local number and quote your tracking number to trace your package.
Incorrect Address:
Bnewmobiles does not take responsibility if the delivery address provided by you is incorrect or outdated. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please carefully check to make sure that you have supplied a current and correct shipping address.

Address Format:
If you supply a Post Office Box for your shipping address, Courier Partner is unable to deliver your package. We will try to catch this problem prior to shipping. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please make sure that you do not supply a Post Office Box address for your shipping address.

Failed Delivery Attempts:
In case of domestic deliveries the shipping company will make three attempts to deliver your package. If you are generally not home during delivery hours, please use a shipping address where someone will be available to sign for the package. If the driver deems it necessary to obtain a signature and has made three delivery attempts, then the package is returned to us as undeliverable. If the package status is shown as undeliverable please call the shipping company's customer service at their local number and quote your tracking number to trace your package.

Refused by Recipient:
If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package you will help us ensure that they receive your gift.

Billing & Payments

We accept all MasterCard, VISA, American Express, and Citibank Maestro Debit Cards (an online real-time authorization is done through the Payment Gateway). If you have an bank account, you can also transfer your payment directly to us using our payment gateway's net banking facility.
Your credit card will be charged at the time of placing your order through our secured payment gateway. (an online real-time authorization is done through the Payment Gateway)
Your order will be billed in the currency of your debit / credit card. All the prices shown on Bnewmobiles website would be in INR on the ordering and delivery location. For all deliveries, you would view and pay the Indian Rupee prices.
In order for us to successfully process your credit card, you must provide the billing address which is used for your credit card.

Customer Service

Please email us through our Contact Us page.
Please go to our unsubscribe page.
No, we will not share your information with others. For more details, please read our Privacy Policy.
Yes. You can email us your order at care@bnemwobiles.com
Currently we do not have a call in number for placing orders. Please follow the steps in the online checkout process on the website.
If you have any problems or concerns about your order, please email us at care@bnewmobiles.com
You can modify your order at any time during the shopping process by editing / modifying your shopping cart. Once you confirm payment for the items in your shopping cart, the order is considered as final and cannot be modified.
Once you confirm payment of your order, your order cannot be changed or cancelled. You will need to contact us through the Request for Cancellation button under My Account within 12 hours of placing your order for us to be able to confirm this cancellation. In case we have already processed your order you will be advised that the cancellation is not possible. As we aim to maintain quick turnaround times on our order processing, dispatch and deliveries, we may not be able to support your request unless it is received within the stipulated time frame. Cancellations are solely at the discretion of Bnewmobiles.

Returns & Exchanges

Bnewmobiles reserves the right to reject returns from any particular customer, in case of frequent returns by such customer, which shall mean returns on more than 3 occasions in a financial year. For more information, please go through our Return Policy.
All credits will be issued only to the credit/debit card used for making the original purchase. Once we receive your returned item(s) we will issue your credit and send you an email confirmation. Please allow one billing cycle for the credit to appear on your credit/debit card statement. Click here to know more on Refunds.
In order to exchange an item you need to go through the returns process as described above. We will refund your credit/debit card once we receive the returned merchandise. You must place a new order for the replacements you would like.

Gift Services

Yes, we do that, as per the request.
Yes, a gift message can be included with your order.