A.Please find the exchange process below :
- Customer enters the store for purchasing a new phone and exchange his old phone
- The executive then proceeds to do the quality checks on the phone by inspecting the device and enters the results of the functional and physical checks in the portal provided.
- Executive enters the results of the inspection in the portal provided by Ikon and once that is done then the system will provide the price for exchanged phone
- Once the customer accepts the price then the customer will be asked to provide his details to enter into the portal.
- After the details are entered then the customer is provided a print out of the price and he can redeem that with a purchase of the phone.
- The customer is now asked to do a factory reset of his phone so that the data would not be misused.
- Once the exchange is confirmed customer would get an email confirming the value of his exchange value so that there would not be any discrepancy
B.Best Features of the process :
- Best prices compared to online players like Flipkart or Amazon
- Seamless and transparent process
- Trusted entity, so no case for fraud on customer data even if customer doesn’t wipe the data from his/her phones